Frequently Asked Questions
I can’t make an event, can I send in my item to be signed?​
If you are unable to attend our events, we will offer a pre-order/send in service. You can either purchase signed photos or send your own items in to be signed. Once the full guest list is confirmed on our website pre-orders will be available to purchase. To be able to process these orders before the event, pre-orders will have a closing date and all own items sent in for signing will need to be received by the cutoff date. The dates will be published on the events page when pre-orders become available to purchase. Please make yourself aware of these dates as any items sent after the cutoff date will not be processed and will be returned back to you.
Pre-orders are sent back to you after the event. This can be up to three weeks after the event so please do not contact us before this date as your message will not be responded to. Please check our Facebook Twitter and Instagram for updates.
Can I send in my own pens to be used on preorders?
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Unfortunately, not. You can of course, ask for the colour of pen used. We use black Sharpie pens, silver or gold ink pilot pens. Please be aware that we will do our utmost to have the person signing place the autograph where you request it to be signed, but this is not guaranteed and no refund will be given if the signature is in the wrong place.
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Can I get my item dedicated or have a message added by the actor?
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Almost all of the actors we have worked with are happy to dedicate an autograph and most of them will add a message of your choice. However, we cannot guarantee a message. Please note that it is not possible for long quotes or messages.​
Terms and Conditions
All Cygnus Alpha events are completely unofficial, and are not supported or endorsed by the copyright holders in any way.
All guests appear subject to work commitments.
The filming of interviews is not allowed. You may take photos during the interviews, but please, no flash photography. Selfies with the guests during the signing session are not permitted due to time constraints, but you are welcome to take photograph of the guests signing your items.
Cygnus Alpha Events will be photographing events, and may record elements of the day for use on social media and further publicity. If you do not wish to feature in any of these elements, please make a member of the crew aware.
Cygnus Alpha Events and venue do not accept responsibility for any loss or damage to persons or property whilst you are at the event.
Tickets will grant the ticket holder admittance to the event, admittance to the interviews and the inclusive autographs from the guests in attendance on the day, unless if the guest is sponsored or a bonus guest. Ticket holders must attend the event in order to claim the autographs from the guests.
Tickets are non-refundable, unless in the unlikely event of the event being cancelled. All ticket holders will be contacted individually and refunds will be issued subject to administration charges. Tickets may not be sold on to a third party.
Tickets will only be refunded if the event is cancelled. Refunds are not possible under any other circumstances.​ All events must achieve the minimum number of ticket sales in order to make the event financially viable. If this target is not achieved, the event may be cancelled and a full refund will be given.
Timings and guests may be changed before the event and during the event without any notice.
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We will offer refunds or exchange for pre-ordered autographs, if the below circumstances are adhered to:
Incorrect dedication: If the dedication is wrong, we will attempt (where possible) to have a replacement item signed. Please note this will only be possible on photos purchased from us. We will not replace personal items that have been sent in for signing.
Damaged items: Unfortunately, sometimes items get damaged by the postal service, if this is the case we will claim the cost back from the post office and replace your item. All damaged items must be returned within 1 week of you receiving the item for a new item or refund to be processed. Damaged items must be returned to Cygnus Alpha Events before replacement items are sent out.
Code of Conduct
Cygnus Alpha Events wants everyone to feel safe and welcome at all of our events. Everyone is to be treated with respect at all times and be mindful that there may be children present. We welcome diversity and we pride ourselves on creating an environment where all individuals feel valued, respected, and have equal opportunities to contribute and participate at all of our events. If anyone is found to be acting in an inappropriate way they will be asked to leave without any refund being given and may be reported to the authorities. If anyone feels unsafe at any time during the event, please speak with a member of the crew who will then notify the organiser.