Cygnus Alpha Events Policies
and FAQs
UPDATED JUNE 2024
ABOUT OUR EVENTS
Cygnus Alpha Events LTD is run by Ian Kubiak. The events are supported by a team of like minded people who are fans of the show that is being celebrated at the event on the day.
OBTAINING AUTOGRAPHS AT EVENTS
To claim the inclusive autographs at the event you will need to hand over your schedule to the assistant sat next to the guest. They will mark off your schedule once you have had your inclusive autographs. Attendees will be called in ticket number order to obtain autographs.
Extra autographs can be purchased in advance during registration and during the event by purchasing an Autograph token. Prices of additional autographs will vary per guest at our events. In order to claim your additional autographs, you will need to hand over the to the assistant who will be sat next to the guest, before receiving your autograph. This applies to all bonus guests at our events. These are guests who are not included within the inclusive autographs.
A selection of 8 x10 photos will be on sale from the information desk. These will cost £5.00 each. There will also be limited posters and other items. These will be available from the information desk during the day at the events.
PHOTO STUDIO
An onsite photo studio will take place at our events. Here you will be able to have your photograph taken alongside a guest, which is then printed at a size of 8x10, which you will be able to collect later that day. There will also be options to have your photo taken with groups of guests who are appearing at the event. Please note that only a maximum of 2 attendees per photo.
Photo studio tokens are available during the registration session from dedicated desks and then after from the sales desk for the rest of the day. You will need the correct token for each photo opportunity.
Digital copies of photographs can be purchased directly from the photographer.
Refund policy
Tickets will only be refunded if the event is cancelled. Refunds are not possible under any other circumstances.
FILMING AND PHOTOGRAPHY POLICY
The filming of interviews at event is not allowed. This is strictly prohibited due to agreements with our guests and respect for their privacy. You may take photos during the interviews, but please, no flash photography.
Personal photography and filming is not allowed anywhere within the photo studio area.
Photos with the guests during the signing session are not permitted.
CODE OF CONDUCT
Cygnus Alpha Events wants everyone to feel safe and welcome at all of our events. Everyone is to be treated with respect at all times and be mindful that there may be children present. Cygnus Alpha Events welcomes diversity and we pride ourselves on creating an environment where all individuals, feel valued, respected, and have equal opportunities to contribute and participate at all of our events. If anyone is found to be acting in an inappropriate way, they will be asked to leave without any refund being given and may be reported to the authorities. If anyone feels unsafe at anytime during the event, please speak with a member of the team who will then notify the orginiser.
Pre-order and sending in of items for signing.
If you are unable to attend our events, we will offer a pre-order/send in service. You can either purchase signed photos or send your own items in to be signed. Once the full guest list is confirmed on our website pre-orders will be available to purchase. To be able to process these orders before the event, pre-orders will have a closing date and all own items sent in for signing will need to be received by the cutoff date. The dates will be published on the events page when pre-orders become available to purchase. Please make yourself aware of these dates as any items sent after the cutoff date will not be processed and will be returned back to you.
Private Signings
On occasion, Cygnus Alpha Events arrange autograph signing sessions. This is where you can purchase signed photos or have your own items signed.
Can I send in my own pens to be used on preorders?
Unfortunately, not. You can, of course, ask for the colour of pen used. We use black Sharpie pens, silver or gold ink pilot pens. Please be aware that we will do our utmost to have the person signing place the autograph where you request it to be signed, but this is not guaranteed and no refund will be given if the signature is in the wrong place.
Can I get my item dedicated or have a message added by the actor?
Almost all of the actors we have worked with are happy to dedicate an autograph and most of them will add a message of your choice. However, we cannot guarantee a message. Please note that it is not possible for long quotes or messages.
Pre-orders are sent back to you after the event. This can be up to 3 weeks after the event so please do not contact us before this date as your message will not be responded to. Please check our Facebook Twitter and Instagram for updates.
Refund and exchange policy for damaged items
We will offer refunds or exchange if the below circumstances are adhered to:
Incorrect dedication: If the dedication is wrong, we will attempt (where possible) to have a replacement item signed. Please note this will only be possible on photos purchased from us. We will not replace personal items that have been sent in for signing.
Damaged items: Unfortunately, sometimes items get damaged by the postal service, if this is the case we will claim the cost back from the post office and replace your item. All damaged items must be returned within 1 week of you receiving the item for a new item or refund to be processed.
Damaged items must be returned to Cygnus Alpha Events before replacement items are sent out.
Terms and Conditions
All events are 100% unofficial events and are not supported or endorsed by the copyright holders. Terms & Conditions Apply. Guests subject to work commitments. You must attend the event to claim the autographs from the guests. Tickets are non refundable, unless in the unlikely event of the event being cancelled. All ticket holders will be contacted individually and refunds will be issued subject to administration charges. Tickets will grant the ticket holder admittance to the event, admittance to the interviews and the inclusive autographs from the guests in attendance on the day, unless if the guest is sponsored or a bonus guest.
Tickets may not be sold on to a third party.
The Ticket holder must be in attendance to claim inclusive autographs and tickets are limited to one per person. The organiser and venue do not accept responsibility for any loss or damage to persons or property whilst you are at the event. Timings and guests may be changed before the event and during the event without any notice.
Anyone breaching our policies or found to be acting in an inappropriate way, they will be asked to leave without any refund being given and may be reported to the authorities.
All events must achieve the minimum number of ticket sales in order to make the event financially viable. If this target is not achieved, the event may be cancelled and a full refund will be given.
All events must achieve the minimum number of ticket sales in order to make the event financially viable. If this target is not achieved, the event may be cancelled and a full refund will be given.